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Responsibilities: |
Answer and manage all inbound calls and emails according to company standards and schedules Provide consistent quality service support assistance by adhering to company procedures, standards, goals, and metrics set forth by the Manager Assist customers with their system and making routine updates. Manage all service related interactions by logging and managing a service request ticket in CRM database Provide customers with expert advice that will assist them in their use of the system. Manage all product escalations across departments and organizations by adhering to the agreed upon service levels and escalation procedures |
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Qualifications: |
Strong customer service and communication skills (both verbal and written)
Work experience in this capacity is a plus Ability to remain calm in stressful situations, multi-task, and manage projects |